Table 2

Quality of communication questionnaire (QOC) item characteristics

QOC ItemsMissing# % (n)Doctor didn't do % (n)Scoring 0 out of 10 % (n)Scoring 10 out of 10 % (n)Mean±sd scoreRangeScoring ≤5 out of 10 % (n)+
Using words you understand6.1 (7)2.6 (3)0.0 (0)39.1 (45)8.76±1.464–105.7 (6)
Looking you in eye4.3 (5)0.9 (1)0.0 (0)51.3 (59)8.94±1.653–107.3 (8)
Including loved ones in treatment discussions6.1 (7)37.4 (43)0.0 (0)27.8 (32)8.85±1.672–106.2 (4)
Answering all questions about illness2.6 (3)1.7 (2)0.9 (1)56.5 (65)9.01±1.680–105.5 (6)
Listening to what you have to say1.7 (2)0 (0)0.0 (0)59.1 (68)9.05±1.562–105.3 (6)
Caring about you as a person6.1 (7)0 (0)0.;9 (1)47 (54)8.82±1.740–108.3 (9)
Giving full attention1.7 (2)0 (0)0.0 (0)56.5 (65)9.07±1.561–104.4 (5)
Talking about your feelings about getting sicker3.5 (4)43.5 (50)0.0 (0)23.5 (27)8.46±2.052–1014.8 (9)
Talking about details if you got sicker1.7 (2)47.0 (54)0.9 (1)21.7 (25)8.25±2.320–1016.9 (10)
Talking about how long you have to live3.5 (4)74.8 (86)0.9 (1)11.3 (13)7.68±3.090–1028.0 (7)
Talking about what dying might be like5.2 (6)87.0 (100)0.0 (0)4.3 (5)8.67±2.353–1011.1 (1)
Talking with loved ones about what dying might be like6.1 (7)88.7 (102)0.0 (0)2.6 (3)9.00±1.267–100 (0)
Involving you in treatment discussion aboutyour care5.2 (6)47.8 (55)0.9 (1)17.4 (20)8.39±2.110–1013.0 (7)
Asking you about important things in life4.3 (5)48.7 (56)0.9 (1)16.5 (19)8.41±1.970–1011.1 (6)
Respecting important things in your life8.7 (10)21.7 (25)0.9 (1)37.4 (43)8.94±1.770–108.8 (7)
Asking about spiritual, religious beliefs2.6 (3)82.6 (95)0.9 (1)3.5 (4)7.18±3.070–1029.4 (5)
Respecting spiritual, religious beliefs17.4 (20)46.1 (53)0.0 (0)19.1 (22)8.50±2.451–1016.7 (7)
QOC summary score (transformed to 0–100 scale)1.7 (2)0.0 (0)19.1 (22)87.37±14.907.50–1001.8 (5)
  • #: missing includes “don't know” and “refusal” responses

  • : item scores on a scale of 0–10 and summary score transformed to 0–100

  • +: % based on number of valid responses