PT - JOURNAL ARTICLE AU - Jemma Haines AU - Aashish Vyas AU - Claire Slinger AU - Siobhan Lillie AU - Stephen J. Fowler TI - Speech and language therapy for chronic cough and vocal cord dysfunction: Patient satisfaction with therapy given face-to-face and via videocalls AID - 10.1183/13993003.congress-2015.PA3944 DP - 2015 Sep 01 TA - European Respiratory Journal PG - PA3944 VI - 46 IP - suppl 59 4099 - http://erj.ersjournals.com/content/46/suppl_59/PA3944.short 4100 - http://erj.ersjournals.com/content/46/suppl_59/PA3944.full SO - Eur Respir J2015 Sep 01; 46 AB - Introduction: Our tertiary airways service offers specialist speech and language therapy (SLT) for vocal cord dysfunction and refractory chronic cough, face-to-face or via Skype™. Analysis of the Skype™ pilot suggested that the response to therapy was equivalent to face-to-face.We have reviewed patient satisfaction with both methods.Methods: A tailored patient satisfaction questionnaire was sent to all patients discharged from respiratory SLT between January and June 2014. Patients were invited to complete the questionnaire anonymously and return by post in a pre-paid envelope.Results: Twenty-six of 61 questionnaires were returned (response rate 43%). Patient satisfaction was very favourable with 96% pleased with the overall service provided. Further, 96% were happy to have engaged with SLT as a treatment option and felt they had been given enough information about why they had been referred. We compared data from those receiving traditional clinician-facing appointments (n=18) with those having virtual consultations (n=8). Approximately a third found traditional clinic appointment times inconvenient compared to 0% over Skype™. Of the Skype™ cohort 100% patient satisfaction was reported for all questions compared with 84% from the traditional treatment delivery mode.Conclusions: Listening to patients' views is essential to providing a patient -centred health service. Identifying such a favourable patient satisfaction response emphasises the importance of respiratory SLT. Based on the feedback received virtual SLT consultations are now routinely offered to patients who struggle to attend traditional clinic appointments.