%0 Journal Article %A Sinem Berik %A Fatih Alasan %A Peri Arbak %T Verbal abuse and other violence types against doctors in chest diseases polyclinic %D 2012 %J European Respiratory Journal %P P1305 %V 40 %N Suppl 56 %X Aim: There are a few studies focused on unexpected patient-doctor relationship such as verbal abuse and the other types of violence.Materials and Methods: Two hundred thirty one patients (134 male, 97 female) who accepted filling out the forms and admitted to Chest Diseases Polyclinic between September and December 2011, were included in the study.Results: The mean age of the patients was 53.6 ± 16.7 (15-85) years. The mean duration for anamnesis was 10.1 ± 4.2 minutes. Forteen patients used verbal abuse or other types of violence (6.1%). Mostly, patients used violence by themselves (78.6%). Seven patients ridiculed (50%), two patients abused (14.3%), two patients threated (14.3%) and three patients tried to enter free of turn (21.4%). Negative interaction mostly occured in examination room (64.3%) and before the beginning of anamnesis (64.3%). The mean duration from the anamnesis to the final diagnosis was 41.7 ± 75.2 minutes (min:0-max:180). The mean admittance rates of verbal abusers to university hospital (27.9 ± 24.6, Median= 25) were significantly higher than the others (8.7 ± 12.7, p=0.007, Median=5). The mean number of households of verbal abusers (2.8 ± 2.0, Median=2) was significantly lower than the others (3.8 ± 1.7, p=0.041, Median=4).Conclusion: Verbal abuse is the most seen form of the negative relationships between patient and doctor. Making realistic changes in referral system can satisfy the expectations of patients. The positive relationship rights are necessary not only for patients but also for doctors. %U https://erj.ersjournals.com/content/erj/40/Suppl_56/P1305.full.pdf